{"id":291,"date":"2022-01-24T03:49:07","date_gmt":"2022-01-24T03:49:07","guid":{"rendered":"https:\/\/sportsengine-develop.go-vip.net\/sanantoniofc\/?page_id=291"},"modified":"2026-04-07T09:34:34","modified_gmt":"2026-04-07T14:34:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/sportsengine-develop.go-vip.net\/sanantoniofc\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h3 class=\"wp-block-heading\" id=\"who-do-i-contact-if-i-have-questions\">Who do I contact if I have questions?<\/h3>\n\n\n\n<p>Please call 210-444-5657&nbsp;for any questions or specific needs you may have.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"at-what-age-will-children-be-required-to-have-a-paid-ticket\">At what age will children be required to have a paid ticket?<\/h3>\n\n\n\n<p>Children 24 months and older will be required to have a ticket to gain entrance into Toyota Field.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-is-the-inclement-weather-policy\">What is the inclement weather policy?<\/h3>\n\n\n\n<p>Blankets are allowed in the stadium. Umbrellas will not be permitted at Toyota Field, please plan accordingly for rain. Rain jackets and ponchos are encouraged as an alternative.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"bag-policy\">Bag Policy<\/h3>\n\n\n\n<p>Toyota Field allows bags up to 12\u2033x12\u2033x6\u2033 in size. Exceptions include, but are not limited to, medical or childcare bags, or any bag Toyota Field event security management approves upon inspection. Fans with non-approved bags will be asked to return them to a vehicle.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n\n\n<div class=\"ad right-rail-ad\">\n\t<script async src=\"https:\/\/securepubads.g.doubleclick.net\/tag\/js\/gpt.js\"><\/script>\n\t<script>\n\t\twindow.googletag = window.googletag || {cmd: []};\n\t\tgoogletag.cmd.push(function() {\n\t\t\tgoogletag.defineSlot('\/282480843\/Championship-Ad-Network', [300, 250], 'div-gpt-ad-1620334753921-0').addService(googletag.pubads());\n\t\t\tgoogletag.pubads().enableSingleRequest();\n\t\t\tgoogletag.enableServices();\n\t\t});\n\t<\/script>\n\t<div class=\"right-rail-ad__container\" id='div-gpt-ad-1620334753921-0' style='width: 300px; height: 250px;'>\n\t\t<script>\n\t\t\tgoogletag.cmd.push(function() {\tgoogletag.display('div-gpt-ad-1620334753921-0'); });\n\t\t<\/script>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"security-procedure\">Security Procedure<\/h3>\n\n\n\n<p>Toyota Field uses magnetometers (walk-through metal detectors) as part of enhanced security procedures at all entrances of the stadium. Magnetometer screening will take place at all events to create a safer environment for all guests in attendance and to allow entry to be as quick and efficient as possible.<\/p>\n\n\n\n<p>Guests will be asked to remove any metallic items during the magnetometer screening process, including cameras, keys and cell phones at all points of entry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-items-are-prohibited-at-toyota-field\">What items are prohibited at Toyota Field?<\/h3>\n\n\n\n<p><em>Prohibited items may vary based on the type of event being held at the Toyota Field and at the discretion of Toyota Field staff.<\/em><\/p>\n\n\n\n<p>Example Items that are prohibited during all events at Toyota Field (this list is not all-inclusive):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aerosol Cans<\/li>\n\n\n\n<li>Backpacks<\/li>\n\n\n\n<li>Balls and other sporting equipment (soccer balls, beach balls, Frisbees, etc.)<\/li>\n\n\n\n<li>Blunt objects (baseball bats, batons, brass knuckles, clubs, sticks, etc.)<\/li>\n\n\n\n<li>Brooms<\/li>\n\n\n\n<li>Cameras with detachable lenses or lenses longer than 3\u201d when extended and video cameras<\/li>\n\n\n\n<li>Chains (metal, spike accessory)<\/li>\n\n\n\n<li>Coolers or other similar containers<\/li>\n\n\n\n<li>Costumes (dangerous in nature) including nunchucks, pitchforks, sling blades, axes, swords, whips, nooses, etc.<\/li>\n\n\n\n<li>Clothing, garments, and signs that contain or display explicit language or images, profanity, or derogatory characterization<\/li>\n\n\n\n<li>Drones<\/li>\n\n\n\n<li>Drug Paraphernalia (pipes, bongs, rolling papers, small baggies, needles, etc.)<\/li>\n\n\n\n<li>Electronic Cigarettes including vape pens (are not allowed within 500 ft. of Toyota Field to comply with our Tobacco Free Environment)<\/li>\n\n\n\n<li>Explosive Devices to include ammunition, fireworks, smoke emitter, etc.<\/li>\n\n\n\n<li>Firearms (real, replica or toys)<\/li>\n\n\n\n<li>Flasks<\/li>\n\n\n\n<li><a>Glass bottles, thermos, cans<\/a> &amp; cups<\/li>\n\n\n\n<li>GoPros<\/li>\n\n\n\n<li>Knives or Tools (pocketknives, switchblades, leatherman, lock-blades, throwing stars, scissors)<\/li>\n\n\n\n<li>Laptops and computers<\/li>\n\n\n\n<li>Large Hats<\/li>\n\n\n\n<li>Mace (pepper or tear gas)<\/li>\n\n\n\n<li><a>Noisemakers (musical instruments, battery operated noisemakers, cow bells, megaphones larger than 8\u201d in size, vuvuzelas, whistles, or any other item deemed as a noisemaker by SAFC Management)<\/a><\/li>\n\n\n\n<li>Optical Illusions (Laser Pointers, Laser Pens, lights of any kind)<\/li>\n\n\n\n<li>Outside food and beverages (Items for small children such as baby bottles, formula, etc., will be allowed into Toyota Field.\u00a0 Guests may also bring small snacks and non-alcoholic beverages (sealed and up to 8 ounces), if medically necessary. Guests bringing food or beverages to the Toyota Field in such circumstances shall be prepared to declare such items as medically necessary at security screening.)<\/li>\n\n\n\n<li>Pets (except approved certified service dogs)<\/li>\n\n\n\n<li>Poles or rods of any kind, this includes selfie sticks<\/li>\n\n\n\n<li>Purses and\/or bags\u00a0(larger than 12\u2033 x 12\u2033 x 6\u2033 in size)<\/li>\n\n\n\n<li>Souvenir Cups\/Items purchased at previous events<\/li>\n\n\n\n<li>Stun gun\/Taser<\/li>\n\n\n\n<li>Swords (Plastic, Metal)<\/li>\n\n\n\n<li>Umbrellas<\/li>\n\n\n\n<li>Any other items that are deemed inappropriate, offense, or unsafe by SAFC security or Toyota Field staff.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-are-the-box-office-hours\">What are the Box Office hours?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open 3 hours prior to kickoff, on event days only. For ticket inquiries please visit sanantoniofc.com\/tickets or call\/text 210-444-5657.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Who do I contact if I have questions? Please call 210-444-5657&nbsp;for any questions or specific needs you may have. At what age will children be required to have a paid [&hellip;]<\/p>\n","protected":false},"author":53,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","sec_layout_page":false,"footnotes":""},"class_list":["post-291","page","type-page","status-publish","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - San Antonio FC<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - San Antonio FC\" \/>\n<meta property=\"og:description\" content=\"Who do I contact if I have questions? 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